Privacy policy

This policy explains the data we collect and why; how your data is handled; and your rights to your data. We will never sell your data. This policy applies to all products and services built and maintained by our company, Emmi Solutions Pty Ltd.

Scope:

This Privacy Policy covers Emmi Solutions Pty Ltd (Emmi) and is effective for all sites, portals or properties owned, controlled or managed by Emmi. This Policy is applicable to emmi.io and any other websites, and applications owned and operated by Emmi.

This Policy outlines Emmi’s specific practices with regard to the collection, use, processing, transfer and/or storage of Personal Data (as defined below) in connection with User’s use of the Site in accordance with the Terms of Use. For the purposes of this Privacy Policy, "Business Partners" means subcontractors, vendors, distributors, resellers and other entities with whom Emmi has ongoing business relationships to provide products, services and information to its customers. "Personal Data" means information that can directly or indirectly identify you as an individual, such as your name, telephone number, address, billing information and email address or other similar information. Emmi may seek User’s explicit consent to process Personal Data collected by Emmi or voluntarily provided by User. In case the User does not grant the requested consent for the processing of its Personal Data or if User later informs Emmi by email at info@emmi.io of the withdrawal of its consent to the processing of its Personal Data, any further use of certain offerings or services offered by Emmi on the Site may be either prevented or limited in scope.

2. When Does Emmi collect personal Data?

Depending on the products and/or Services accessible on the Site, Emmi may ask the User to provide Personal Data when you:

Use the Emmi website
Use the Emmi Platform
Request to contact Emmi or sign up to services via the Emmi website
Contact us, including for sales, technical support, privacy related issues;
Participate in a call using Zoom, or another teleconference solution
Participate in a marketing/sales promotion or an online survey;
Subscribe to our newsletters, promotional emails or other materials;
Request information about our products, quotes, downloads or white papers;
Register for a webinar
Apply for a job, or otherwise, enter our recruitment and hiring process.

3. Personal Data Collected

Emmi collects and processes Personal Data in multiple ways from Users of this Site whether or not they subscribe to Emmi’s products and/or services. Emmi may collect any of the following Personal Data:

Full name,
Email address,
Phone number,
IP Address,
Position within the company.
When User visits this Site, Emmi uses session “cookies” – a piece of information stored on User’s computer – to allow the Site to uniquely identify User’s browser while User is logged in and to enable Emmi to process your online activities on the Site as detailed in the Emmi’s Cookies Policy available on the Site.
For Recruiting and hiring, Emmi processes Personal Data in accordance with its Privacy Policy for Job applicants available on Emmi’s recruitment website.

4. How we use personal data

Emmi may use User’s Personal Data to:

Establish a unique account for the User to access the services;
Follow up after your request for a Demo,
For the purposes of identification and authentication for visitors;
Send communications to the User, such as:

to contact you about the User’s use of the services,
information about products and services available
for research purposes and to generally improve the content, functionality, and security of the Site and related services,
event and product update announcements,
important product notices including those announcing changes to our terms or policies,
Newsletters or other marketing material to Users who have signed up to this content

Execute other actions or processes that may be necessary or useful in order for Emmi to provide the services to the User;
Advertise and market our software product lines by delivering targeted advertisements on This Site and other sites;
Administer, customize, personalize, analyze and improve our products, services (including the content and advertisements on this Site), technologies, communications and relationship with the User;
Enforce our Terms of Use and/or separate contracts (if applicable);
Prevent fraud and other prohibited or illegal activities;
Protect the security or integrity of this Site, our business, or our products or services;
take such other actions or perform such other activities as disclosed to User at the point of collection or as required or permitted by law. Emmi may use third-party vendors for online marketing and cookie collection. Unless stated otherwise in this Privacy Policy, Emmi processes Personal Data in the role of a Controller.

5. Sharing User’s Information

Emmi may share Personal Data with our Business Partners for the execution of the services, to make Emmi’s business more responsive to User’s needs, to provide User with information about Emmi’s products and services, or for research and analysis. Emmi may transmit Personal Data to third-party vendors and hosting partners that provide the necessary hardware, software, networking, storage, and other technology and maintenance services required to operate and maintain this Site and any related services. Transfers to any third parties are covered under the provisions of this Policy. Emmi may also share Personal Data with Business Partners that help Emmi customise, analyze and/or improve its communications or business relationship with Users. These communications may include requests relating to Emmi’s products. In any of these instances where Emmi is sharing Users’ Personal Data, Emmi shall make sure that those third parties are committed to protecting Personal Data and have agreed in writing to provide such protection both in compliance with legal requirements and commensurate with the protections provided by Emmi. Emmi shall not disclose Personal Data to third parties for their own marketing purposes in absence of Users’ prior consent. Except as described in this Policy, Emmi shall not give, sell, rent, share or loan any personal information to any third party other than as outlined in this Policy. More specifically, here are the reasons and circumstances why we share your Personal Data:

Legal reasons: Emmi may disclose Personal Data to respond to subpoenas, lawful requests by public authorities (i.e national security or law enforcement agencies), court orders, or legal processes, or to establish or exercise its legal rights or defend against legal claims, to enable Emmi to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Emmi’s Terms of Service, or as otherwise required by law.
Business reorganization: If Emmi is involved in a merger, acquisition, or sale of all or a portion of its assets, a corporate reorganization or any other action or transfer between Emmi entities, User’s information may be shared with the new successor entity for the continuation of services, as well as any choices User may have regarding its Personal Data.
Testimonials: Emmi posts customer stories or testimonials on the Site which may contain the Personal Data of the Customer’s employees. Emmi obtained a customer’s consent prior to posting the testimonial to include such Data. A customer may at any time withdraw such consent at info@emmi.io.
Surveys: Emmi may launch product surveys from time to time. Participation in these surveys or contests is completely voluntary meaning that the User has therefore a choice whether or not to disclose information required for participation. Emmi uses this information to improve its products and/or services, to send its customers updates on improvements on the products and/or services, and/or to market our solutions.

6. Location of Site & Data

Emmi’s products, services and other web properties are operated in Australia. Any information provided to Emmi will be transferred to and stored in Australia.

7. Breach Notification

Emmi has an Information & Data Security Policy which includes policies, processes and controls designed to ensure the protection of any Personal Data, including a variety of security measures intended to prevent unauthorized access to Personal Data. Emmi evaluates and responds to reports of incidents that might involve unauthorized access to Personal Data. If Emmi becomes aware that Personal Data has been compromised or mishandled, Emmi shall report any such action or activity to the User within a reasonable timeframe.

8. Communication and Marketing Preferences

If the User would prefer not to receive future marketing communications or wish to change or modify information previously provided or delete inaccuracies, please contact us at info@emmi.io. Emmi shall respond to all requests within 30 days. Even if User opts out of receiving marketing communications, Emmi may still communicate with User in connection with servicing any existing account. Some marketing sent to the User, including email marketing, may also be personalized based on the User’s visits to this Site, its browsing and/ or purchase history with Emmi. The information gathered may be used to personalize and customize future email marketing messages to send to the User. Users may opt out of this use by clicking on the unsubscribe link provided in every personalized email marketing message sent by Emmi.

9. Collection and use of Children’s Data

Emmi does not actively collect Personal Data from children under the age of 18 through this Site. Users below 18 years of age shall request a parent or guardian’s prior written consent before submitting any Personal Data through this Site. Upon request, the User shall provide such consent to Emmi.

10. Personal Data Security

Emmi uses a variety of security technologies and procedures to help protect Personal Data from loss, destruction, misuse, unauthorized access or disclosure. However, while Emmi strives to protect Personal Data, Emmi cannot ensure or guarantee that such Personal Data or private communications transmitted to Emmi will always remain confidential. The user does so at their own risk. For any questions regarding security, the User shall contact Emmi at info@emmi.io.

11. Transfer of Personal Data

Personal Data collected may be stored and processed in Australia or any other country in which Emmi’s Business Partners maintain facilities. Emmi provides appropriate levels of protection to safeguard any Personal Data including providing adequate protection for any transfer of Personal Data to a country outside Australia.

12 . Users Rights

If the User would like to exercise any of its rights under any applicable data protection laws or receive more information about its rights, the User shall contact Emmi via email at info@emmi.io . Emmi shall promptly respond to all requests from individuals seeking to exercise their rights described in this Privacy Policy and pursuant to applicable data protection laws.

13. Retention Periods

Emmi retains the User’s Personal Data for the purposes stated above, if not stated otherwise in this Privacy Policy. Emmi might process the User’s Personal Data longer than stated above if and when Emmi determines it is legally necessary to do so.

14. Notification of Changes to the Privacy Policy

This Privacy Policy is effective as of November 2022 and is reviewed periodically. Emmi reserves the right to change this Privacy Policy at any time. If Emmi materially changes this Privacy Policy, Emmi shall post a prominent notice on this Site. Changes are effective as of the date of the post on the Privacy Policy page of this Site.